Technology for Seniors: Free and Inexpensive Options

In this day and age, having access to technology is a vital part of our lives and livelihoods. It’s a fact that became even more apparent during the pandemic. In particular, Covid-19 highlighted the issue of access to technology for seniors, including having the skills to use it.

But access is about much more than knowing how to use technology. 

Access is being able to afford devices in the first place.

The good news? Resources are now available to help everyone get access.

Hundreds of programs exist to help people gain access to technology, but it’s difficult to know where to start.

Let’s begin by looking at some free and inexpensive programs that will help you obtain the things you need to get connected. Most of these resources are available to people ages 65+, but some are available to all ages.

There’s a lot of talk about how to get broadband internet or cellular service, but often the first step is overlooked… you must first have a device. Finding a free or inexpensive device can be a challenge, but it can be done.

• Look for refurbished devices. Apple and Samsung guarantee their refurbished devices for up to one year. (Amazon and Best Buy also provide a warranty, but in general, it is only 90 days.) The added bonus is that refurbished is not only the more affordable option, it’s also the most eco-friendly option.
• Find a nonprofit that provides free or low-cost devices. National nonprofits include Computers with Causes, The On It Foundation, PCs for People, and Alliance for Technology Refurbishing and Reuse. Make sure to search your area for local nonprofits as well.
• Check with your neighborhood senior center. Almost every city has one. They can offer suggestions, but may also have devices and internet available for free use. Some even have free technology classes. 
• Go to your local library. They usually have devices to use at the library, but some also lend out devices.
• Check computer repair shops. They will buy computers that are not in working condition, fix them up, and then resell them at a lower price point.
• Ask for a senior discount when purchasing devices. DELL and Lenovo offer senior discounts, and many retailers have discounts for AARP members.
• Always check discounts before purchasing. Some companies don't offer discounts upfront, but do have ways to save.

Some cellular companies will offer a free device when signing up for a new plan. Check the fine print to make sure there isn’t a cost later on.

Always beware of scams and too-good-to-be-true deals when searching online. Don’t give out your personal information before you’re sure it’s a reputable site. One way you can check is by looking at Better Business Bureau ratings. 

Most devices are only as good as the broadband internet they run on. 

The good news is that the options for affordable access are endless. There are thousands of internet providers in the U.S., and these companies offer programs for many different incomes. 

Some companies offer senior discounts, some offer a lower price (with limited perks and options), and some—depending on income requirements—offer free service. 

For example, the Affordable Connectivity Program, in connection with the Federal Communications Commission (FCC), is a government program that helps low-income households pay for internet and devices at lower rates. 

• Google Fiber: starts at $20/month for households making $40,000 per year or less, but they also have a free plan if you qualify
• Internet First: you must qualify and apply for this program first, but plans start at $9.95
• Everyone On or highspeedinternet.com: both help you find affordable services based on your location
• AT&T: ask about senior discount plans
• Comcast: offers a $10/month plan, but keep in mind it has fewer features 

Reminder: Some companies will offer a seemingly lower cost, but after 12 months it goes up to their normal monthly cost. So, keep that in mind and make sure to ask questions.

As we all know, cell service and devices can be expensive. And, cost is one of the biggest barriers for seniors when it comes to getting connected. 

But for seniors, the connection that comes with being able to call or text friends and family—and receive local emergency alerts—is worth every penny. 

1. When looking at plans, ask for a senior discount. 
2. If you know you won’t use a cellular phone often, choose a plan with limited talk minutes or data. It will be cheaper as long as you don’t exceed your minutes. 
3. Find a provider that offers a discount each month for enrolling in automatic draft payments or getting rid of paper billing. 
4. Ask about other savings. Before you sign a contract, make sure you have taken advantage of all the discounts they offer. For example, veterans may qualify for a military discount. 
5. While most senior discounts are for people ages 65+, some discounts begin at age 55. Even if you don’t qualify yet, find out when discounts begin. Set a birthday reminder and ask for the discount when you reach that age.

Before deciding on what service provider you want to go with, decide what kind of features are most important. Here are some starter questions:

1. What is my budget for a cell phone plan?
2. Is it important to have features like entertainment or taking pictures?
3. What coverage is available near me?
4. Is getting a free device with a plan a must?
5. How many lines do I need for my household?
6. Will I travel and need access to phone and data?
7. How much data do I need? (If you’re not sure, ask for some examples of why people need data. You may not need as much data as you think.)

Here are some cellular providers that offer a senior discount or work with government agencies to help low-income individuals get the technology they need:

• Mint Mobile: offers a seniors 55+ unlimited talk and text plan, starting at $15/ month. They also offer other affordable plans. 
• Comcast Xfinity: while they don't offer a senior discount, they do have a plan called Internet Essentials that is $9.95/month.
• T-Mobile: offers a 2-line 55+ essentials plan starting at $27.50 for each line.
• Assurance Wireless: this is a government-funded program that offers income-based wireless service. They offer one free plan per household.

Also, theseniorlist.com has a list of all the pros and cons of these options and more.

It will take time to investigate all the options for good, affordable technology and the services required to run them. But it’s worth it!

There are many reasons why technology access is vital for everyone. 

Firstly, it helps us with everyday things like connecting with loved ones, attending virtual medical appointments, and receiving local weather alerts. Secondly, it’s a barrier-breaker. Technology helps everyone connect with the world. 

As we come out of the pandemic, the work to close the digital divide is not only necessary, but of utmost importance. 

If you’re tech savvy and want to put your skills to good use, working as a part-time Papa Pal companion caregiver may be a great fit for you.

Papa Pals support seniors, older adults, and families in their communities with a variety of tasks, including teaching basic technology. Most Papa Pals work a few hours a week or more. It’s a great way to boost your income while giving back to the community. To find out more about working as a Papa Pal, click here.