Companion care services

We do what technology alone cannot—provide real human connection and support to address loneliness and other social determinants of health.

Address gaps

Papa fills a critical need for an aging population, helping more older adults live where and as they choose.

Create connections

We match members with Papa Pals for in-person or virtual visits, creating vital connections that improve overall health.

Influence behavior

Papa Pals assist members across generations in making lifestyle adjustments, including engaging with traditional care.

Lend a hand

We assist with IADLs like light housework, errands, and transportation to improve physical and mental health.

Support communities

Our Papa Pals span backgrounds, generations, languages, and more to support diverse and underserved populations.

Mitigate costs

We help members engage with their benefits, reducing care gaps and costs while increasing retention and satisfaction.

Discover how health plans can capture an ROI with companion care.

New guide for health plans looking to enhance their supplemental benefits.

Proven results

We work with clients to measure performance—capturing member-level insights from their own homes, and delivering detailed reporting on utilization, outcomes, satisfaction, and beyond.

Reduced loneliness

69%

69% of Papa members participating in a randomized controlled study reported a significant reduction in loneliness.

Better health

45%

45% of our members report a meaningful increase in the days they feel physically and mentally well.

Higher retention

>90%

>90% of members credit Papa as a reason for staying with their current health plan.

Improved satisfaction

61%

61% of the CMS star rating measures can be impacted by Papa.

Our technology

Tech has its place, even in services. Our Papa Pals and plan members are supported with their own mobile applications—making it easy to connect, schedule visits, and provide feedback.

Easy to use Papa Care app for members.

Available for iPhone and Android, our Papa Care app helps members schedule visits for themselves or loved ones, provide guidance on needs, and more. Don’t worry; we provide offline support as well via telephone!

Intuitive app to empower our Papa Pals.

Our iPhone and Android apps ensure Papa Pals have all the information they need to deliver a great experience to your members. Using a powerful algorithm, we match members and Papa Pals based on known health conditions and task requirements—ensuring they’re the perfect fit.

Detailed, timely reporting for clients.

Through the apps and post-visit surveys, we ingest member-level data to set objectives for follow-ups, identify gaps and escalation needs, and track performance against goals. We customize reporting dashboards to your organization’s needs.

How it works

Thousands of Papa Pals are working to lighten the load and brighten the day for members nationwide, in person or remotely. They offer companionship, provide encouragement, remove barriers, and help reduce the complexity of navigating technology and care.

  1. Members sign up by phone with our Care Team.

    Papa works with you to introduce the benefit and onboard eligible participants. We proactively reach out to members, increasing enrollment and utilization.

  2. We match them with Papa Pals, based on their needs.

    Our algorithm matches members with Papa Pals based on needs. We keep track of the details, identify gaps, facilitate escalations, and provide optional care concierge services to improve engagement and adherence.

  3. Member feedback and data drive ongoing improvements.

    Post-visit, we gather feedback ensuring members get the right care and their favorite Papa Pal. Documentation, data analysis, and regular reporting help us (and your members) get better and better!

Interested in Papa for your members?

Want to learn more about how Papa can benefit your health plan members? Let’s chat!

Need help with something else? Visit support.