Papa Pals provide companion care services and support for everyday needs to Medicare Advantage, Medicaid, and commercial health plan members—improving whole health, one personal connection at a time.
Companion care services
We do what technology alone cannot—provide real human connection and support to address loneliness and other social determinants of health.
Lend a hand
We work with clients to measure performance—capturing member-level insights from their own homes, and delivering detailed reporting on utilization, outcomes, satisfaction, and beyond.
Tech has its place, even in services. Our Papa Pals and plan members are supported with their own mobile applications—making it easy to connect, schedule visits, and provide feedback.
Easy to use Papa Care app for members.
Available for iPhone and Android, our Papa Care app helps members schedule visits for themselves or loved ones, provide guidance on needs, and more. Don’t worry; we provide offline support as well via telephone!
Intuitive app to empower our Papa Pals.
Our iPhone and Android apps ensure Papa Pals have all the information they need to deliver a great experience to your members. Using a powerful algorithm, we match members and Papa Pals based on known health conditions and task requirements—ensuring they’re the perfect fit.
Detailed, timely reporting for clients.
Through the apps and post-visit surveys, we ingest member-level data to set objectives for follow-ups, identify gaps and escalation needs, and track performance against goals. We customize reporting dashboards to your organization’s needs.
How it works
Thousands of Papa Pals are working to lighten the load and brighten the day for members nationwide, in person or remotely. They offer companionship, provide encouragement, remove barriers, and help reduce the complexity of navigating technology and care.
Members sign up by phone with our Care Team.
Papa works with you to introduce the benefit and onboard eligible participants. We proactively reach out to members, increasing enrollment and utilization.
We match them with Papa Pals, based on their needs.
Our algorithm matches members with Papa Pals based on needs. We keep track of the details, identify gaps, facilitate escalations, and provide optional care concierge services to improve engagement and adherence.
Member feedback and data drive ongoing improvements.
Post-visit, we gather feedback ensuring members get the right care and their favorite Papa Pal. Documentation, data analysis, and regular reporting help us (and your members) get better and better!
Nearly 70 health plans choose Papa to improve quality of life, health, and satisfaction for millions of members nationwide. Differentiate in Medicare Advantage, Medicaid, and commercial markets with Papa.
Interested in Papa for your members?
Want to learn more about how Papa can benefit your health plan members? Let’s chat!
Are you a care provider, social worker, or health plan representative interested in connecting an individual with Papa’s services? Start by confirming their Papa benefit with their health plan, then contact 1-800-348-7951 for help with enrollment.
*Papa currently does not offer services directly to consumers.
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Improving Lives and Health Outcomes
Hear how Florida Blue partnered with Papa to improve members’ quality of life and health outcomes, offering companion care to address Social Determinants of Health in our on-demand webinar.