Papa Pals provide companion care services and support for everyday needs to Medicare Advantage, Medicaid, and commercial health plan members—improving whole health, one personal connection at a time.
Companion care services
We do what technology alone cannot—provide real human connection and support to address loneliness and other social determinants of health.
Address gaps
Papa fills a critical need for an aging population, helping more older adults live where and as they choose.
Create connections
Members meet with Papa Pals for in-person or telephonic visits, creating vital connections that improve overall health.
Influence behavior
Papa Pals assist members across generations in making lifestyle adjustments, including engaging with traditional care.
Lend a hand
We assist with IADLs like light housework, errands, and transportation to improve physical and mental health.
Support communities
Our Papa Pals span backgrounds, generations, and languages to support diverse populations.
Mitigate costs
We help members engage in their health care, reducing care gaps and costs while increasing retention and satisfaction.
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Proven results
We work with clients to measure performance—capturing member-level insights from their own homes, and delivering detailed reporting on utilization, outcomes, satisfaction, and beyond.
Reduced loneliness
69%
of Papa members participating in a randomized controlled study reported a significant reduction in loneliness.
Improved outcomes
11%
decrease in hospital readmission rates among members in a claims-based analysis.
Higher retention
15.8%
reduction in health plan enrollment churn for Papa members as compared to non-members.
Higher ratings
3%
increase in the average member's rating of their health plan.
Our technology
Tech has its place, even in services. Our Papa Pals and Care Team are supported with our powerful social care platform—making it easy to connect, view visits, and provide feedback.
Intuitive app to empower our Papa Pals.
Our iPhone and Android apps provide Papa Pals easy access to everything they need to deliver a great experience to your members. They can see visit guidance, safety and educational content, health plan resources, and more. At the end of each visit they are able to report needs and risks back to use in a timely manner.
Tech-enabled social care platform.
Member needs identified by Papa Pals in the home, from our proprietary social needs assessments, or via eligibility file analysis are surfaced in real time for social care navigation or back to the health plan.
Detailed, timely reporting for clients.
We drive unique social health insights and outcomes, and we make sure it’s reported back to you. Regular dashboards are shared with clients and track program activity, identified gaps and referrals, member satisfaction, and more to track performance against goals.
How it works
Thousands of Papa Pals are working to lighten the load and brighten the day for members nationwide, in person or remotely. They offer companionship, provide encouragement, remove barriers, and help reduce the complexity of navigating technology and care.
Members sign up by phone with our Care Team.
Papa works with you to introduce the benefit and onboard eligible participants. We proactively reach out to members, increasing enrollment and utilization.
Members meet with Papa Pals.
Papa Pals browse visits on our platform and select the best fit based on preferences and availability. We keep track of the details, identify gaps, facilitate escalations, and provide optional social care navigation services to improve engagement and adherence.
Member feedback and data drive ongoing improvements.
Post-visit, we gather member feedback on how their visit went. Papa Pals’ documentation of risks and needs helps us (and your members) get better and better!
Interested in Papa for your members?
Want to learn more about how Papa can benefit your health plan members? Let’s chat!
Are you a care provider, social worker, or health plan representative interested in connecting an individual with Papa’s services? Start by confirming their Papa benefit with their health plan, then find the plan’s specific Papa phone number for help with registration.
*Papa currently does not offer services directly to consumers.
