Papa is a first-of-its-kind solution using technology to deploy personalized, community-level care to older adults, underserved populations, and families at scale. Learn more about our offerings below.
A New Kind of Care
The Papa platform
We do what technology alone cannot—provide real human connection and support to address the social drivers of health that impact upwards of 80% of health outcomes and provide much-needed respite for family caregivers. Here’s how we do it.
Papa Pals
Papa Pals are vetted, trained, compassionate individuals who come from the same communities as the members they serve. They spend time with members in their homes and naturally become trusted confidants and important allies in members’ health journeys.
World-class operations
Papa’s in-house Care Center provides members and Papa Pals with personalized support throughout their Papa journey, and includes a dedicated Visit Success team that successfully fills 98% of visits.
Best-in-class technology platform
Papa’s solutions are enabled by world-class tech and analytics, including the Papa Pal app, where Pals review and accept member visits, access health plan resources, and report feedback.
Expert social care navigators
Papa’s team of remote social care navigators pull from their backgrounds in nursing, nutrition, case management, and social work to provide an extra layer of support for health plan clients.
Solutions
Core Companionship
A national network of empathetic Papa Pals provide in-person and telephonic companionship plus in-person assistance with everyday tasks. Papa Pals give your members or employees the vital social support they want and need, from rides to the grocery store to respite from caregiving responsibilities to, of course, social interaction. Review our health plan and employer pages for more information on how Papa can benefit your population.
Digital Health Literacy
Papa’s Digital Health Literacy impact program bridges the care access gap and addresses a new CMS health equity requirement for Medicare Advantage plans to identify and offer digital health education to their members. Learn more here.
SDoH Navigation
Papa’s SDoH Navigation impact program identifies and addresses members’ unmet health-related social needs at the root. Through expert social care navigation, health plans gain a better understanding of their members’ needs and have on-the-ground support from Papa Pals to drive more successful connections to community resources. Learn more here.
Star Enhancement
Papa’s Star Enhancement impact program advances the healthcare actions that directly impact CMS Star Rating measures, ultimately helping health plans close care gaps, advance health equity, and improve Star Ratings. Learn more here.
