What to Expect on Your First Visit

Prepare for your upcoming visit, from the initial contact with your Papa Pal to providing post-visit feedback.

At Papa, we provide you with a new kind of care, so it’s only natural to be curious how this all works. Here's a simple guide on what you can expect so you can make the most of your Papa Pal visit.

Before the visit: Establishing the first connection

Your journey with a Papa Pal begins even before the actual visit. You can expect a confirmation call from your Pal within 24 hours before your scheduled visit. This call serves as an introduction and a chance for your Papa Pal to confirm the tasks they'll assist you with. This initial conversation is an opportunity to set clear expectations and ensure that your Pal is fully prepared to meet your needs.

During the visit: Identity verification and interaction

Upon their arrival, your Papa Pal will present their digital identification badge, which includes both your4 and your Pal’s names so you can verify their identity as a safety precaution. After this verification, your Pal will get to work assisting you with your requested tasks. Feel free to remind your Papa Pal what you need help with and provide any necessary guidance or materials. But remember, Papa visits are not just about performing tasks—they’re also about connection. We encourage you to get to know your Papa Pal. You can use our icebreaker suggestions to kickstart conversations. Who knows? You might discover that you and your Papa Pal have more in common than you thought!

After the visit: Your feedback matters

Your input is invaluable in enhancing the Papa experience. After your visit, we invite you to provide feedback to our team. If you have opted into SMS, you will receive a text message after the visit containing a link to review your experience.

Were you delighted with your Pal and wish to have them again? Give us a call at 1-800-348-7951 and request to set them as your Preferred Pal! If the chemistry wasn’t quite there, that’s fine too. Let us know, and we’ll ensure that you are paired with a different Pal for your next visit.

A real-life example: Meet Emily and her Papa Pal Russell

To give you a better idea of what a visit can look like, watch this video featuring member Emily and her Papa Pal Russell. Witness firsthand the variety of activities and interactions that can occur during a visit, and the positive impact a Papa Pal can have.

With these guidelines in mind, you're all set to make your upcoming visit with a Papa Pal a memorable and fulfilling experience. By preparing beforehand, engaging during the visit, and providing feedback afterward, you can ensure that each visit is tailored to your preferences and needs. Remember, Papa Pals are here to assist and connect with you, making every visit a unique and enjoyable interaction.