There are a number of ways we keep our members and Pals safe.
Prior to enrolling any new Papa Pal into the program, we conduct an extensive background check, inclusive of criminal and sexual assault history, and perform motor vehicle record searches in every state for those conducting transportation visits. We also educate Pals on our Community Standards and provide onboarding information covering the role of a Pal, services that are in and out of scope, safety policies, and how to respond in an emergency.
As added safety measures, we review visit feedback and continuously monitor and surface anomalous situations, such as visits that lasted longer than expected and transportation that was not reported. Any incident that gets raised is thoroughly investigated.