Actions we take to keep you safe

  1. Papa Pal screenings

    Before accepting a new Papa Pal into the program, Papa conducts extensive background checks that go above and beyond the industry standard. This includes manual reviews of prospective Papa Pals’ histories, in addition to standard reporting generated by our background check vendor. We require an up-to-date background check yearly for Papa Pals to remain in the program and screen Papa Pals monthly against The Office of Inspector General’s List of Excluded Individuals/Entities. Ongoing, we conduct continuous criminal monitoring of active Papa Pals and motor vehicle record searches in every state for those conducting transportation visits.

  2. Visit and Community Standards

    We have created Visit Standards that outline guidelines Papa Pals should follow when conducting visits, as well as Community Standards, aligned to our core values, which we expect all in our community—Papa Pals, members, and employees—to abide by. Papa Pals must agree to these standards each time they accept a visit on our platform. See them in full here: Visit Standards, Community Standards.

  3. Visit monitoring

    We continuously monitor visits and visit feedback from members and Papa Pals for situations that violate our standards or seem irregular, such as visits that lasted longer than expected and transportation that was not reported. All incidents are thoroughly investigated and may lead to disciplinary action, which can range from education to removal from the program entirely.

  4. Education and resources

    During onboarding, Papa Pals learn about their role and expectations, services that are in and out of scope, how to successfully prepare for and complete visits, how to respond in an emergency, and more. Papa Pals also review and acknowledge requirements around detecting and reporting health care fraud, waste and abuse; understanding and following HIPAA rules; and sensitively handling personal information.

    Following onboarding, Papa Pals receive a series of communications with educational resources and gain access to an array of on-demand materials, such as a visit checklist and an overview of the kinds of tasks that are in and out of scope.