Pal News: July ’23

At Papa, we believe that human connection should be seen as medicine, just as important as prescriptions for life-saving drugs. To continue our commitment to improving health for members across the country and the incredible impact of Pals, we’re proud to debut a short documentary film, Unseen Connections. 

Click here to watch the film, which showcases the bond that has helped Papa Pal Marcel, a Veteran, find purpose in life post-deployment and a visually impaired adult, Papa member Stephen, overcome loneliness and isolation.

Watch Unseen Connections with your members and reflect on the discussion questions here together. Have a story about your experience as a Pal or with a member you’d like to share with us? Tell us about it here.

Papa Pal Central is your one-stop shop for everything you need to know about being a Pal. You’ll find helpful guides, videos, updated FAQs, and Pal stories to help ensure you have all the information you need at your fingertips to be a successful Pal. We’ll keep adding content and resources to Papa Pal Central throughout the year so make sure to visit often!

Click here to start exploring Papa Pal Central now.

As a Papa Pal, we expect you to follow our Visit Standards for each visit to ensure a safe and enjoyable experience for everyone involved. Here's a breakdown of steps to take before, during, and after a visit:

In addition to what Pals are expected to do, there are also certain behaviors that you should never engage in like failing to show up for a visit, using drugs or alcohol before or during a visit, asking for money or tips, and more. Doing any of these may lead to suspension or being permanently removed from the platform.

We encourage you to set aside some time to review our Visit Standards. 

"Hi, I’m Sonja, a former Papa Pal now working full-time at Papa. Caring for others is a huge part of my life. It runs in my family!"

As a single mom, Sonja was in need of part-time work with flexible hours. When she began meeting with members in person, she built connections and had a handful of members who she met with regularly. She had been wanting to join Papa in a full-time capacity and an opportunity in the billing department opened. 

Read Sonja's full story and journey with Papa here.

As a Papa Pal, you are not able to bring anyone but yourself to a Papa visit, even family members like parents, siblings, or children as well as friends. For safety and compliance reasons, you and you alone visit with members. 

Keep in mind, that bringing additional people to a Papa visit is also a violation of our Visit Standards. Check out our full Visit Standards here.

If you’re driving members in your car and doing transportation visits, make sure to clean your car and have room for the member and anything they may bring or pick up.