Pal News: November ’23

Learn about our new Pal ID feature, how to best support members, essential updates on visits, taxes, and bank holidays.

Care Corner

Supporting members with certain conditions

Each member has their own unique set of needs and some may have conditions like dementia, visual or hearing impairments, and challenges with mental health or hoarding. To help create the best possible experience for both you and the member, we have created a guide with tips on how to interact with members with these types of conditions.

Remember, no matter what a member may be facing, we're all people who are in need of companionship, compassion, and support.

Read the full guide here.

*Reminder: After completing a visit, you'll be prompted in the Papa Pal app to share feedback with Papa. This is the perfect place to include insights about the member and their needs. This allows our team to provide additional supportive services. Check out our feedback guide here.

Pal Education Hub

Check out our new Pal ID feature!

We know how important it is for you to establish trust and connection when meeting new members. Cue our new Pal ID feature!

Once you begin a visit with a member, you’ll now be able to show the member your Pal ID card directly in the Papa Pal app.

Your card includes your name, the member’s name, and the ability to call the member’s phone to verify your identity. 

Q & A

Can I bring someone along on my Papa visit?

Per HIPAA, you are not allowed to bring another companion to a Papa visit. This includes family members and friends. You are also not allowed to bring a pet to a Papa visit. Keep in mind, that bringing additional companions to a Papa visit will result in removal from the platform.

Read more about Papa’s Visit Standards here. 

2023 Tax Season

Important information about 1099s

Tax season is approaching and we want to make sure you’re prepared. If you earned over $600 during 2023, Papa will issue you a 1099 Tax Form.

Please take some time to log in to Stripe and review your personal information. Ensure that your information (legal full name, social security number, and address) is accurate and current.

Bank Holidays

Below is a list of the remaining upcoming bank holidays for 2023. On banking holidays and weekends, payments get processed on the following business day. 

  • Veterans Day (observed), Nov. 10, 2023
  • Thanksgiving Day, Nov. 23, 2023
  • Christmas Day, Dec. 25, 2023

Want more information on earnings? Click here.