How Papa Helps

Papa Pals offer a hand to help, a shoulder to lean on, and an ear to listen—when, where, and how you need it most.

Technology Assistance

Our Papa Pals are here to help you set up and learn how to use devices and applications to stay in touch with loved ones, enjoy games, and so much more.

Contactless Grocery & Prescription Door Drop

Nutritious food comes right to your front door with Papa. We’ll shop for and deliver the groceries or prescriptions you order (costs not included).

Virtual Visits

We make it easy to have a Papa Pal, no matter where you’re located. Meaningful connections and support are just a phone call or video chat away.

How to get started

Members who qualify can use up to 4 visits per month of up to 60 minutes per visit.

Making your next best pal is a cinch. Call 877-290-7229 TTY: 711 to learn more.

We’ll give you a call to see if you’re eligible for your health plan-sponsored Papa benefit.

We’ll help you schedule your first visit with your Pal. Tell us when, where and how we can help.

Let us know how your Papa Pal did so that we can help you find the perfect match!

(TTY:711) Monday through Friday 8 AM – 11 PM, Saturday and Sunday 8 AM – 8 PM EST.

Members who qualify can use up to 4 visits per month of up to 60 minutes per visit. See qualification requirements in the ‘Ask us anything’ drop down below. Costs associated with groceries or prescriptions are fully your responsibility and not covered by the plan.

This benefit is not available for the Regence MedAdvantage + Rx Core (PPO) plan.

Regence health plans are Independent Licensees of the Blue Cross and Blue Shield Association serving members in Oregon, Utah, Idaho and select counties of Washington. Papa Pals is a separate company that provides virtual companionship services for Regence members.



Ask us anything