How Papa Helps

Papa Pals offer a hand to help, a shoulder to lean on, and an ear to listen—when, where, and how you need it most.


Papa Pals love a good card game, stroll down memory lane, or a new recipe. If it’s good company you need, they’ve got it in spades.


Need a ride to a doctor’s appointment, help running errands, or picking up groceries? They’ll get you safely where you need to go.

Everyday Tasks

Keeping up with the house can be overwhelming. Papa Pals offer light cleaning and yard work, meal prep, organizing, pet help, and more.

Technology Assistance

Our Papa Pals are here to help you set up and learn how to use devices and applications to stay in touch with loved ones, enjoy games, and so much more.

Contactless Grocery Door Drop

Nutritious food comes right to your front door with Papa. We’ll shop for and deliver the groceries you order (costs not included).

Virtual Visits

We make it easy to have a Papa Pal, no matter where you’re located. Meaningful connections and support are just a phone call or video chat away.

How to get started

Meeting your next best pal is a cinch. If you are a Highmark member enrolled in a Medicare Advantage plan please call 888-269-0103 (TTY dial 711) or if you are a Highmark member enrolled in a Highmark Individual or Family plan please call 888-452-9790 (TTY dial 711) to enroll and schedule live or virtual visits!

Give us a call to enroll and start using your health plan-sponsored Papa benefit.

Schedule your first visit and tell us when, where, and how we can help.

Let us know how your Papa Pal did so that we can help you find the perfect match!

(TTY:711) Monday through Friday 8 AM – 11 PM, Saturday and Sunday 8 AM – 8 PM EST.

Papa is an independent company that provides companionship and assistance for everyday tasks.

This information is issued on behalf of Highmark Blue Shield and its affiliated Blue companies, which are independent licensees of the Blue Cross Blue Shield Association. Highmark Inc. d/b/a Highmark Blue Shield and certain of its affiliated Blue companies serve Blue Shield members in 21 counties in central Pennsylvania. As a partner in joint operating agreements, Highmark Blue Shield also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Inc. or certain of its affiliated Blue companies also serve Blue Cross Blue Shield members in 29 counties in western Pennsylvania, 13 counties in northeastern Pennsylvania, the state of West Virginia plus Washington County, Ohio, and the state of Delaware. All references to Highmark in this document are references to Highmark Inc. d/b/a Highmark Blue Shield and/or to one or more of its affiliated Blue companies.

The plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Llame al número en la parte posterior de su tarjeta de identificación (TTY: 711).





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